Pre-Order Sales Terms & Agreement

General Terms and Conditions of Sale (T&C's)

Alexandre de Paris – United Arab Emirates
HAIR BEAUTY NETWORK JEWELLERY AND ACCESSORIES COMPANY – L.L.C – S.P.C
Last updated: 5 November 2026

1. UNDERSTANDING THESE T&C'S

1.1  When certain words and phrases are used in these T&C's, they have specific meanings (these are known as "defined terms"). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of the T&C's where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and in bold).

1.2  Where we refer to "you" or "your" we mean you, the person ordering the Products (also referred to as the Customer in these T&C's). Where we refer to "we", "us" or "our" we mean H&B.

1.3  We have used headings to help you understand these T&C's and to easily locate information.

2. GENERAL

2.1  These T&C's set out the terms that will govern the sale and distribution of products, including Alexandre de Paris products (the Products), by HAIR BEAUTY NETWORK JEWELLERY AND ACCESSORIES COMPANY – L.L.C – S.P.C, a limited liability company (sole proprietorship company) registered in the Emirate of Abu Dhabi, United Arab Emirates, under Abu Dhabi Economic Licence No. CN-6726811, with its registered address at Sheikha Fatima Park, Al Bateen, West 12, Abu Dhabi, United Arab Emirates (H&B).

2.2  Please read these T&C's carefully as they apply to all customers (the Customers) purchasing any Products sold, marketed or distributed by H&B. Accordingly, placing an order implies the full and unreserved acceptance and adherence by you to these T&C's to the exclusion of all other documents such as catalogues or flyers issued by H&B, the content of which is only indicative.

2.3  The photographs illustrating the Products in the commercial documentation do not constitute a contractual document and are meant for illustration purposes only.

2.4  No special conditions or any stipulation to the contrary shall prevail over these T&C's, except with the express prior written consent of H&B.

2.5  The fact that H&B has not at any time enforced any stipulation of these T&C's shall not be construed as a waiver of H&B's right to enforce any of these T&C's in the future.

3. ORDER

Orders placed through our website

3.1  By placing an order for Products through our website, you are confirming that you intend to enter into a contract with us for the purchase of those Products. You place the order for your Products on the website by clicking the 'Confirm Order' button at the end of the checkout process. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed (which includes providing us with a valid phone number, email address and a physical address). We will then send you an email confirming receipt, the details of your Order Form and the delivery costs which will be added to the purchase price (if applicable).

3.2  Orders shall become final upon receipt of the full payment from you (the Payment) specified in the order form from H&B (the Order Form). Upon receiving the Payment, H&B will issue a full tax invoice (the Invoice) in respect of the Order Form. For the purposes of clarity, an order shall not be considered confirmed unless the Payment has been processed in accordance with these T&C's.

3.3  If we cannot supply you with the Products you ordered for whatever reason, we will not process your order and will inform you of this. If you have already paid for the Products, we will provide you with a full refund as soon as reasonably possible.

Orders placed through our outlets

3.4  Orders placed by our Customers through our outlets shall become final upon receipt of the Payment (specified in the Order Form), whether by way of (i) cash payment at the outlet; (ii) a Visa or MasterCard credit or debit card; or (iii) a bank transfer to H&B's nominated bank account, details of which the Customer shall be informed of upon request. Upon receiving the Payment, H&B will issue an Invoice in respect of the Order Form. For the purposes of clarity, an order shall not be considered confirmed unless the Payment has been processed in accordance with these T&C's.

Orders placed by telephone

3.5  For orders placed through one of our representatives assisting the Customer by telephone, the order shall become final upon receipt of the Payment (specified in the Order Form), whether by way of (i) a Visa or MasterCard credit or debit card; or (ii) a bank transfer to H&B's nominated bank account, details of which the Customer shall be informed of upon request. Upon receiving the Payment, H&B will issue an Invoice in respect of the Order Form. For the purposes of clarity, an order shall not be considered confirmed unless the Payment has been processed in accordance with these T&C's.

General terms applicable to all orders

3.6  H&B accepts payments at our outlets, online through our website or by telephone, using a valid credit or debit card (either MasterCard or Visa) in UAE Dirhams (or any other agreed currency). Cash, bank transfer and payment in instalments are also accepted where clauses 3.4, 3.5 and 3.24 allow them. Any personal information that you provide to us will be managed by us in accordance with our Privacy Policy. Where you use a credit or debit card to pay for your order, you confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

3.7  If a Customer's credit card or debit card payment is declined, H&B reserves the right to cancel the order or require an alternative payment method before proceeding with delivery.

3.8  All orders placed with H&B are final and non-cancellable upon receipt of Payment. You acknowledge that once Payment is received, H&B immediately processes the order, and as such, cancellation requests will not be accepted, except for the cancellation of a Pre-Order under clause 3.17. If payment is made by credit or debit card, the transaction is deemed final, and no reversals or refunds will be issued, except as expressly provided in these T&C's. Customers are encouraged to review their order carefully before making any payments.

3.9  The Customer is responsible for verifying the accuracy of the Invoice upon receipt. Any discrepancies or disputes regarding the Invoice must be communicated to H&B in writing within seven (7) days from the date of the Invoice. Failure to raise any objections within this period shall be deemed acceptance of the Invoice by the Customer.

3.10  A dispute regarding the Invoice shall not entitle the Customer to withhold payment of any amount due to H&B.

3.11  H&B reserves the right to decline orders without liability to you where we believe payments are not authorised, the payment method is not valid or where we do not think you are authorised to use the relevant payment method.

3.12  For all orders, H&B reserves the right to request additional documents, including photo identification, to verify the identity of the Customer and ensure compliance with applicable regulations. H&B further reserves the right to suspend or terminate the processing of any orders if the required documents are not provided or if there are concerns about the authenticity or validity of the information provided.

3.13  H&B reserves the right to make modifications to the Products at any time, as it deems necessary or useful, without any obligation to modify Products previously delivered or on order. H&B may also modify the models described in its prospectuses, catalogues or other marketing materials without prior notice, provided that such modifications do not materially affect the quality or functionality of the Products.

3.14  If H&B ceases to work with a brand, it shall not be responsible for any after-sales service related to that brand's products. The Customer acknowledges that changes may occur in product availability.

Pre-ordered items

3.15  From time to time, H&B may offer certain Products for order before they are in stock or before their official release (a Pre-Order). Products available for Pre-Order are identified as such when you order.

3.16  To place a Pre-Order, you must pay a deposit of twenty per cent (20%) of the total value of the Pre-Order (the Deposit). We will confirm receipt of your Pre-Order by email and take steps to reserve the Product for you.

3.17  You may cancel a Pre-Order within seven (7) days of the date on which the Deposit is paid, by email to info@alexandredeparis.ae, and we will refund the Deposit to the card used to pay it. After those seven (7) days, the Pre-Order is final and cannot be cancelled by the Customer, and the Deposit will not be refunded except under clause 3.22.

3.18  H&B expects to deliver a Pre-Order Product within eight (8) months of the date on which the Deposit is paid. This period is an estimate only. If delivery takes longer, the Pre-Order remains confirmed, and the delay does not entitle the Customer to cancel the Pre-Order or to a refund of the Deposit.

3.19  When the Product is ready, we will send you an email asking you to pay the balance of the price, with a payment link. The Product will be dispatched to your Delivery Point once the balance has been received. If the balance has not been paid within fifteen (15) days of the date of that email, the Pre-Order will be cancelled, the Deposit will be forfeited to H&B and the Product will be returned to stock, unless H&B agrees otherwise in writing.

3.20  The Deposit and the balance may be paid only by Visa or MasterCard credit or debit card. No other payment method is accepted for a Pre-Order. In particular, a Pre-Order cannot be paid for in instalments through Tabby, Tamara or any other Instalment Provider (clauses 3.24 to 3.26).

3.21  A Pre-Order Product is ordered specifically for the Customer. Once the Pre-Order is final under clause 3.17, it therefore cannot be exchanged or refunded, except under clause 3.22, and clause 8.2 (General Returns) does not apply to it. This does not affect clause 8.3 (Products damaged or faulty on arrival) or the warranty under sections 9 and 12, which for a Pre-Order Product runs from the date of delivery.

3.22  If we are unable to obtain the Product, we will inform you and refund the amounts you have paid for it, including the Deposit, to the card used for the Pre-Order.

3.23  In relation to Pre-Orders, clauses 3.15 to 3.23 prevail over any other provision of these T&C's in the event of any conflict or dispute.

Payment in instalments

3.24  Where the option is offered at checkout, you may pay for an order in instalments through a third- party "buy now, pay later" provider approved by H&B (an Instalment Provider). The option is available only if you meet the Instalment Provider's own eligibility criteria.

3.25  If you choose to pay in instalments, you enter into a separate agreement with the Instalment Provider, and its terms apply to your payments. The Instalment Provider may ask you for identification documents and may carry out credit checks to verify your identity.

3.26  The instalment service is provided by the Instalment Provider and not by H&B. H&B is not licensed or authorised to provide such a service and accepts no liability arising from your decision to use an Instalment Provider. Any question about your instalment plan must be addressed to the Instalment Provider directly.

4. PRICES

4.1  The price of the Products shall be the price set out in the Order Form.

4.2  Prices for Products are based on H&B's current pricing list, less any discount or promotion offered by H&B, and are inclusive of value added tax (VAT).

4.3  For the purposes of clarity, for export deliveries (meaning deliveries outside of the United Arab Emirates), any customs duties, taxes or other fees imposed by the authorities of the importing country or any country of transit shall be the sole responsibility of the Customer and are payable by the Customer directly to the courier or forwarding company handling the delivery.

4.4  Prices displayed on our website are in UAE Dirhams (AED) and include value added tax (VAT). They do not include delivery charges or charges for any optional service you select at checkout. These amounts depend on your delivery address, the Products and services you choose and the delivery method, and are calculated and added to the order total at checkout. Delivery charges are set out in section 5. Customs duties on deliveries outside the United Arab Emirates are not included either and are payable as set out in clause 4.3.

4.5  We take care to ensure that the prices and charges shown to you are correct, but mistakes can happen. We reserve the right to correct any pricing error, including in an Order Form or Invoice, provided the correction does not affect your rights as a customer.

4.6  If we discover a pricing error after your order has been processed, we may, at our discretion: (i) cancel the order (or the affected part of it), arrange to collect the mispriced Products from your delivery address and refund you in full, including any delivery charges you paid on the original order; (ii) where you paid less than the correct price, honour the order at the price you paid; or (iii) where you paid more than the correct price, refund you the difference.

4.7  If we discover a pricing error before your order has been processed, we will contact you as soon as possible. We will process the order (or the affected part of it) only once you have confirmed that you wish to buy the Products at the correct price; otherwise we will cancel it and refund any Payment received.

5. DELIVERIES

Deliveries within the United Arab Emirates

5.1  For Products delivered within the United Arab Emirates, H&B will arrange for door-to-door delivery from its warehouse to the Customer's designated delivery location (the Delivery Point). H&B will not be liable for a refund or replacement in the event that the address you specified is incorrect.

5.2  Delivery within the United Arab Emirates shall be free of charge for orders of AED 1,000 (One Thousand Dirhams) or more. For orders below AED 1,000 (One Thousand Dirhams), a delivery charge of AED 90 (Ninety Dirhams) will be applicable, which shall be charged to the Customer and reflected in the Invoice.

5.3  Notwithstanding the door-to-door delivery arrangement offered by H&B, the risk of loss or damage to the Products shall transfer to the Customer immediately upon the Products being loaded onto the delivery vehicle. Loss of or damage to the Products caused by the courier during delivery is therefore the responsibility of the Customer and not of H&B, and the Customer must pursue any claim in that respect against the courier.

5.4  The Customer must inspect the quantity and quality of the Products upon arrival of the delivery in each case. In the event of any damage or discrepancies, the Customer is required to document the findings and confirm their reservations in writing (specifying the details of the damage) to H&B by email to info@alexandredeparis.ae within forty-eight (48) hours of receipt of the Products, failing which the Products are deemed accepted without any damage or discrepancy. A single email meeting the requirements of clause 8.3 satisfies both this clause and clause 8.3.

Deliveries to other GCC countries

5.5  For Products delivered outside the United Arab Emirates, but within the GCC (Kingdom of Saudi Arabia, Kingdom of Bahrain, State of Kuwait, State of Qatar and Sultanate of Oman – the Relevant Countries), H&B will (at your sole risk, and subject to the delivery charge set out in clause 5.6) arrange for transportation through a relevant carrier on a door-to-door basis to the Customer's Delivery Point (in this case being outside the United Arab Emirates).

5.6  Delivery to the Relevant Countries shall be free of charge for orders of AED 2,000 (Two Thousand Dirhams) or more, or the equivalent in another currency. For orders below AED 2,000 (Two Thousand Dirhams), a delivery charge of AED 120 (One Hundred and Twenty Dirhams) will be applicable, which shall be charged to the Customer and reflected in the Invoice.

5.7  The delivery charge under clause 5.6 covers the transport of the Products to the Delivery Point only. Customs duties, taxes and other fees charged in the destination country are not included and remain payable by the Customer to the courier company, as set out in clause 4.3. The Customer must arrange for any necessary import clearance in the destination country and bears all risks of loss or damage from the moment the Products depart from H&B's warehouse.

5.8  The Customer must inspect the quantity and quality of the Products upon arrival of the delivery in each case. In the event of any damage or discrepancies, the Customer is required to document the findings and confirm their reservations in writing (specifying the details of the damage) to the relevant carrier within forty-eight (48) hours of receipt of the Products, or within such time frame as may be specified by the relevant carrier. Furthermore, the Customer must pursue any legal claims against carriers for loss or damage incurred during transit.

6. TIME LIMITS

6.1  H&B will process accepted orders based on product availability. H&B reserves the right to process and deliver orders in whole or in part. H&B will make reasonable efforts to meet the delivery dates and times requested by the Customer for all regularly accepted orders.

6.2  However, all delivery dates and times provided by H&B are estimates and are not guaranteed. Accordingly, any delay in delivery shall not entitle the Customer to claim damages, withhold payments or cancel orders that are in progress.

6.3  In any event, delivery of the Products within the specified time frame is contingent upon the Customer fulfilling all of its obligations towards H&B, including but not limited to timely payment and provision of necessary information or approvals (as may be required).

7. FORCE MAJEURE

7.1  H&B shall not be held liable for any non-performance, misuse of the Products, or improper performance of the contract of sale resulting from actions or omissions of the Customer, the acts of third parties, or circumstances of force majeure.

7.2  For the purposes of this clause, force majeure shall include, but not be limited to, events such as accidents, natural disasters, epidemics and pandemics, shortages of manpower or raw materials, strikes, wars, or other political events that are beyond H&B's reasonable control. In the event of a force majeure occurrence, H&B shall be entitled to suspend or terminate its obligations under the contract, extend production or delivery timelines, and no compensation shall be owed to the Customer.

7.3  H&B shall notify the Customer promptly of any occurrence of force majeure and its potential impact on the production or delivery of the Products.

8. RETURNS

8.1  Any return of Products must be subject to a formal agreement with H&B. All requests for a return must be sent to H&B by email to info@alexandredeparis.ae. In cases where a return has been approved by H&B, the Customer shall be responsible for transporting the Products back to H&B at their own expense. Products returned without prior written agreement with H&B shall remain the property of the Customer and shall not give rise to any claim for a refund or a credit note. The costs and risks associated with the return shall be borne solely by the Customer. Any credit note will be issued only after H&B has verified the quality and quantity of the returned Products.

8.2  Customers may request a return, by email to info@alexandredeparis.ae, within five (5) days from the date the Products have been delivered to the Customer (a General Return). No refunds shall be provided to the Customer; however, H&B may issue a credit note in favour of the Customer, which shall be valid for a period of one (1) year from the date of its issuance. While the policy for General Returns has been offered to make your experience easier, please note that H&B monitors the number of returns made by a Customer and may refuse to accept such requests for future orders or returns at our discretion if Products are returned repeatedly. H&B may also reject a General Return and refuse to issue a credit note in favour of the Customer if (i) the Products are not in their original packaging with all the labels still attached, (ii) the Products are not in their original state or have any items missing, (iii) the Products have already been used, or (iv) the Products were part of a promotion such as a two-for-one deal. The policy for General Returns contained in this clause 8.2 does not apply to defective or damaged Products, which shall be returned pursuant to clause 8.3 below.

8.3  All Products which have been delivered to the Customers are carefully inspected and packaged before delivery. In the unlikely event that the Products which are received by the Customer are damaged or faulty on arrival, for reasons attributable to H&B and not the carrier, the Customer is required to file a written complaint with H&B by email to info@alexandredeparis.ae (accompanied by the Invoice and the relevant delivery slip) within two (2) days of receiving the Products, and may be entitled to obtain free replacement or reimbursement of the specific Products at the option of H&B, to the exclusion of any compensation or damages. If reports are not made within the two (2) day period prescribed above, then the Products shall be deemed to be accepted.

9. MANUFACTURING WARRANTIES

9.1  The Products ordered from H&B are not manufactured by H&B. The Customer acknowledges that H&B is not related to the manufacturer of the Products and is not responsible for the acts of such manufacturers. As such, the Products are being supplied by H&B to the Customer based on the warranties received from various manufacturers (from time to time, as may be the case) and all such warranties and benefits thereof shall be passed to the Customer without any liability or obligation on H&B other than the handling of warranty claims under clause 9.3.

9.2  The manufacturing warranty for the Products is one (1) year from the date of purchase or, for a Pre-Order Product, from the date of delivery, as provided by the manufacturer. To the extent legally permissible, all warranties or confirmations, whether express or implied, regarding quality are expressly excluded except to the extent specifically mentioned in these T&C's.

9.3  All warranty claims shall be made to H&B, and the Customer shall not be required to deal with the manufacturer directly. To make a warranty claim, the Customer must contact H&B by email at info@alexandredeparis.ae, and H&B will liaise with the manufacturer in each case.

10. AFTER SALES SERVICE

10.1  H&B offers after-sales service for Products that are no longer under warranty, at a service processing fee of AED 90 (Ninety Dirhams) per piece. The Customer is responsible for all costs associated with the after-sales service.

10.2  The time required for the repair of the Products may vary depending on the nature of the issue and the availability of parts. H&B will provide an estimated time frame for the repair, but it is not guaranteed. In certain cases, the item may not be repairable, and H&B will inform the Customer if such a situation arises.

10.3  The Customer acknowledges that the after-sales service processing fee is non-refundable, regardless of whether the item is repairable or not.

11. LIMITATION OF LIABILITY

11.1  Other than the one (1) year warranty set out in sections 9 and 12, and to the fullest extent permissible under applicable law, H&B disclaims any and all warranties of any kind, whether express or implied, in relation to the Products.

11.2  H&B will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise, for: (i) any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings); (ii) any loss of goodwill or reputation; or (iii) any special or indirect losses, in each case suffered or incurred by the Customer arising out of or in connection with any matter under these T&C's.

11.3  Nothing in these T&C's shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our agents or employees, or any other liability which cannot be excluded or limited under the laws applicable in the United Arab Emirates.

12. LEGAL GUARANTEES

12.1  All Products sold by H&B come with a one (1) year compliance guarantee against manufacturing defects. This warranty begins on the date of purchase or, for a Pre-Order Product, on the date of delivery. As described above, the warranty being provided is the warranty that is passed on from the manufacturer and as such H&B has no liability in this regard (including in case the manufacturer fails to honour its warranty obligations).

12.2  This warranty will, at the discretion of H&B and based on the feedback received from the manufacturer, either permit the Customer to be able to obtain a free replacement or repair of any part of the Product, or the entire Product itself, which is deemed defective by H&B. Replacement or repair will be provided by the manufacturer in each case, and H&B will liaise with the manufacturer and the Customer in each case.

12.3  Any warranty provided by the manufacturer or H&B does not cover defects or deterioration caused by: (i) natural wear and tear; (ii) accidental damage or external incidents, including improper installation, poor maintenance or abnormal use; (iii) use of the Product by the Customer after notification to H&B that such Product is defective; or (iv) modifications to the Product carried out by the Customer.

12.4  For any such warranty claims to be processed, H&B requires the Customer to present the original Invoice or guarantee certificate (if applicable to the Product).

13. DATA PROTECTION

13.1  We are committed to protecting the personal information of our Customers in accordance with the data protection laws applicable in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the PDPL). Any personal data collected during the course of our business will be used solely for legitimate business purposes, including order processing, customer service and marketing communications, with the Customer's consent where required.

13.2  We implement appropriate technical and organisational measures to ensure the security and confidentiality of personal data. We do not share or disclose your personal data to third parties without your explicit consent unless required by applicable law.

13.3  You acknowledge that for the purposes of H&B's administration and management of its business and the performance of these T&C's, H&B may use, store or otherwise process any Personal Data (as defined under the PDPL) concerning you, which has been provided to H&B under these T&C's or otherwise acquired by H&B to process your order and/or issue an Invoice. Such Personal Data will be processed by H&B, and may be shared with H&B's associates, service providers (if any, in any country) and H&B's subsidiaries and affiliated entities, to the extent permitted by the PDPL.

13.4  H&B may also wish to use the Personal Data for its own legitimate marketing purposes. If you do not want your Personal Data to be used for these marketing purposes, you may notify H&B of this at any time by email to info@alexandredeparis.ae. By agreeing to these T&C's, you freely consent to the processing and disclosure of your Personal Data for marketing purposes and for H&B to be able to process your order.

14. CONTACT US

14.1  For all returns, complaints and feedback, and for any question about your order, the Products or these T&C's, please contact us by email at info@alexandredeparis.ae.

14.2  Our company details are:
Company: HAIR BEAUTY NETWORK JEWELLERY AND ACCESSORIES COMPANY – L.L.C – S.P.C
Abu Dhabi Economic Licence No.: CN-6726811
Registered address: Sheikha Fatima Park, Al Bateen, West 12, Abu Dhabi, United Arab Emirates
Email: info@alexandredeparis.ae

15. GOVERNING LAW AND JURISDICTION

15.1  These T&C's, each Order Form and each Invoice are governed by the laws of the Emirate of Abu Dhabi and the federal laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi. All disputes arising under or in connection with these T&C's shall be subject to the exclusive jurisdiction of the courts of the Emirate of Abu Dhabi (Abu Dhabi Judicial Department), United Arab Emirates.

15.2  In the event H&B is required to take any legal action or proceeding to recover or enforce payment arising out of or in connection with these T&C's, subject to applicable laws, the Customer agrees to pay all attorney fees, court costs and any other legal expenses incurred by H&B.

See also: Shipping Policy  |  Returns