Returns Policy

Any return of Products must be subject to a formal agreement with H&B by written to info@hairbeautynetwork.com. In cases where a return has been approved by H&B, the Customer shall transport the Products back to H&B at their own expense. Products returned without prior written agreement with H&B shall remain the property of the Customer and shall not give rise to any claims for credit, refunds, or the establishment of an asset. The costs and risks associated with the return shall be borne solely by the Customer, following qualitative and quantitative verification of the returned products.

 

Customers may request a return within five (5) days from the date the Products have been delivered to the Customer (a General Return). No refunds shall be provided to the Customer, however, H&B may issue a credit note in favour of the Customer, which shall be valid for a period of one (1) year from the date of its issuance. While the policy for General Return has been offered to make your experience easier, please note that H&B monitors the number or returns made by a customer and may refuse to accept such requests for future orders or returns at our discretion if products are returned repeatedly. H&B may also reject a General Return and refuse to issue a credit note in favour of the Customer if, (i) the Products are not in its original packaging with all the labels still attached, (ii) the Products are not in its original state or has any items missing, (iii) the Product has already been used, or (iv) the Products were part of a promotion such as a two for one deal. The policy for General Returns contained in this clause (b) does not apply to defective or damaged products, which shall be returned pursuant to clause (c) below.

 

All Products which have been delivered to the Customers are carefully inspected and packaged before delivery. In the unlikely event that the Products which are received by the Customer are damaged or faulty on arrival, for reasons attributable to H&B and not the carrier, the Customer is required to file a written compliant with H&B (accompanied by the Invoice and the relevant delivery slip) within two (2) days of receiving the Products, and may be entitled to obtain free replacement or reimbursement of the specific Products at the option of H&B, to the exclusion of any compensation or damages. If reports are not made within the two (2) day period prescribed above, then the Products shall be deemed to be accepted.