Shipping Policy

Delivery within the United Arab Emirates shall be free of charge for orders exceeding AED 1,000 (One Hundred Thousand Dirhams). For orders below AED 1,000 (One Hundred Thousand Dirhams), delivery charges of AED 30 (Thirty Dirhams) will be applicable.

Notwithstanding the door-to-door delivery arrangement offered by H&B, the risk of loss or damage to the Products shall transfer to the Customer immediately upon the Products being loaded onto the delivery vehicle. The Customer must inspect the quantity and quality of the Products upon arrival of the delivery in each case. In the event of any damage or discrepancies, the Customer is required to document the findings and confirm their reservations in writing (specifying the details of the damage) to H&B within forty-eight (48) hours of receipt of the Products, failing which the Product is deemed accepted without any damage or discrepancy.

INTERNATIONAL SHIPPING

For Products delivered outside the United Arab Emirates, but within the GCC (Kingdom of Saudi Arabia, Kingdom of Bahrain, State of Kuwait, State of Qatar and Sultanate of Oman – the Relevant Countries), H&B will (at your sole cost, expense and risk) arrange for transportation through a relevant carrier on a door-to-door basis to the Customer’s Delivery Point (in this case being outside the United Arab Emirates). Delivery to the Relevant Countries shall be free of charge for orders exceeding AED 2,000 (Two Thousand Dirhams) or equivalent. For orders below AED 2,000 (Two Thousand Dirhams), delivery charges of AED 120 (One Hundred and Twenty Dirhams) will be applicable.

All delivery costs and risks associated with transporting the Products (including the cost of insurance covering the full cost of the Product) to the Delivery Point shall be charged to the Customer and reflected in the Invoice. The Customer must arrange for any necessary export clearance and bears all risks of loss or damage from the moment the Products depart from H&B’s warehouse. The Customer must inspect the quantity and quality of the Products upon arrival of the delivery in each case. In the event of any damage or discrepancies, the Customer is required to document the findings and confirm their reservations in writing (specifying the details of the damage) to the relevant carrier within forty-eight (48) hours of receipt of the Products, or within such time frame as may be specified by the relevant carrier. Furthermore, the Customer must pursue any legal claims against carriers for loss or damage incurred during transit.

 

PROCESSING & DELIVERY TIMES

H&B will process accepted orders based on product availability. H&B reserves the right to process and deliver orders in whole or in part. H&B will make reasonable efforts to meet the delivery dates and times requested by the Customer for all regularly accepted orders.